Refund policy
RETURN & REFUND POLICY
Last updated: February 2026
Because Deercat sells perishable food products, we generally do not accept returns.
Eligible Refund Situations
We will replace or refund orders that are:
-
damaged in transit
-
incorrect due to our error
-
missing items
To request help, email contact@deercatstudio.com within 7 days of delivery and include:
-
order number
-
description of the issue
-
photo if applicable
Personalized Mixes
Custom or personalized mixes are final sale unless damaged or incorrect.
Non-Returnable Items
We cannot accept returns for:
-
opened food
-
taste preferences
-
melted candy due to weather
-
delivery delays outside our control
Refund Method
Approved refunds are issued to the original payment method.