Shipping policy
SHIPPING POLICY
Last updated: February 2026
Processing Time
Orders are typically processed within 2–4 business days.
Custom mixes may require additional preparation time.
Shipping Locations
We currently ship within the United States.
For international inquiries, contact us.
Delivery Estimates
Transit times vary by carrier and destination.
Estimated delivery dates are not guaranteed.
Heat & Weather
Candy is sensitive to temperature.
Deercat is not responsible for melting or texture changes caused by heat during transit.
Lost or Stolen Packages
Once a package is marked delivered by the carrier, Deercat is not responsible for loss or theft.
If your package is missing, please:
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Check the delivery address
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Contact the carrier
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Email us and we’ll try to help
Address Errors
Customers are responsible for entering the correct shipping address.
Orders returned due to incorrect addresses may require additional shipping fees.